Remote Call Center Representative $17/HR

About the role

Remote Call Center Representative supporting Medicaid/Medicare customer service and enrollment. Position is contract‑to‑hire based out of Dallas, TX, fully remote. Shifts are flexible between 7:45 AM and 10:00 PM Eastern Time, Monday‑Friday, and equipment is provided.

Responsibilities

• Deliver the highest level of customer service experience
• Speak with Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility
• Assist consumers with account creation, account management, and password resets
• Answer customer calls and handle online chat inquiries
• Upload documents while speaking with consumers
• Update bill and payment preferences
• Describe benefits and coverages to customers
• Work in a rapidly changing environment and take on special projects as needed

Requirements

• Minimum 2 years of call center experience or healthcare administration experience
• Proficient with Microsoft Office
• Ability to work flexible shifts between 7:45 AM‑10:00 PM Eastern Time, Monday‑Friday

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation or sick leave)
• Equipment provided for remote work

Pay

The pay range for this position is $17.00–$18.00 per hour; actual compensation within this range depends on qualifications, skills, experience, job knowledge, location, internal equity and other job‑related factors.

Schedule

Fully remote position with flexible shifts scheduled between 7:45 AM and 10:00 PM Eastern Time, Monday through Friday.