1228 - FOOD SERVICE ASSOCIATE - PARK & FOREST

About the role

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for guests through routine food preparation and customer assistance. The associate collaborates with the Store Kitchen Manager and Store Manager to control store operations and inventory, assists customers with finding products and provides product information by assisting with food preparation as directed and operating food production equipment as required, stocks coolers and shelves, maintains a high level of cleanliness and organization, performs minor maintenance and repairs on store equipment, operates the register to process cash and credit card payments, and assists in training new and existing team members on food preparation, customer service, and kitchen safety procedures.

Responsibilities

• Arrive to work on time, consistently
• Follow GATE standards for uniform and appearance; upon entering the property, arrive in proper uniform, crisp, clean and in good repair
• Hair must be clean and cut in a becoming style; management has final approval
• Attend all required training, safety courses, office and departmental meetings
• Ensure GATE’s customers are the first priority to guarantee customers continue to visit GATE stores
• Greet customers and assist customers with questions about products or services GATE offers
• Ensure a friendly and efficient checkout experience for customers
• Handle all payments following all GATE policies
• Contribute to a positive and supportive team environment
• Communicate accurately and positively to customers and other staff, including addressing inquiries and resolving complaints
• Reinforce/abide and may interact with Federal, State, Local law rules and regulations including company policy
• Maintain or be willing to obtain Food Safety Certification
• Utilize organizational skills to continually provide customers with a clean and well‑stocked store
• Perform minor repairs and maintenance of store food equipment while ensuring food quality and maintaining commercial kitchen cleanliness, including sanitizing surfaces, properly storing ingredients, and following hygiene protocols
• Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers
• Follow all food safety regulations, including proper food handling, storage, and temperature control
• Properly store and rotate ingredients to minimize waste and ensure freshness
• Prepare made‑to‑order food items according to the set menu, following standard recipes and portion guidelines
• Accommodate customer requests for menu customizations while maintaining food quality and consistency
• Provide friendly and efficient service, assisting customers with menu choices and answering questions about ingredients and preparation methods
• Ensure proper portion control and presentation of all food items
• Perform any additional tasks requested or assigned by the Kitchen and Store Managers
• Collaborate with the Store Kitchen Manager and