1202 - FOOD SERVICE SALES ASSOCIATE - PALM VALLEY

About the role

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for guests. This role involves routine food preparation, customer assistance, and collaboration with the Store Kitchen Manager and Store Manager to control store operations and inventory.

Responsibilities

• Assist customers with finding products and provide product information.
• Prepare food as directed and operate food production equipment to complete tasks.
• Stock coolers and shelves, ensuring a high level of cleanliness and organization.
• Perform minor maintenance and repairs on store equipment.
• Operate the register to process cash and credit card payments.
• Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
• Arrive to work on time and consistently follow GATE standards for uniform and appearance.
• Attend all required training, safety courses, and departmental meetings.
• Greet customers, assist with questions, and ensure a friendly and efficient checkout experience.
• Handle all payments following GATE policies and contribute to a positive team environment.
• Communicate accurately and positively to customers and staff, addressing inquiries and resolving complaints.
• Reinforce and abide by federal, state, and local laws, as well as company policies.
• Maintain or obtain Food Safety Certification.
• Maintain cleanliness and organization of the facility, including restrooms, floors, windows, and storage rooms.
• Sanitize surfaces, properly store ingredients, and follow hygiene protocols.
• Follow all food safety regulations, including proper food handling, storage, and temperature control.
• Properly store and rotate ingredients to minimize waste and ensure freshness.
• Prepare made-to-order food items according to the set menu, following standard recipes and portion guidelines.
• Accommodate customer requests for menu customizations while maintaining food quality and consistency.
• Provide friendly and efficient service, assisting customers with menu choices and answering questions about ingredients and preparation methods.
• Ensure proper portion control and presentation of all food items.
• Perform additional tasks as requested by the Kitchen and Store Managers.

Requirements

• Successfully complete a pre-employment drug screening and background check.
• Ability to work a flexible schedule, including weekends, holidays, and split shifts.
• Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with customers and team members.
• Detail-oriented with strong organizational skills.
• Ability to stand for extended periods of time.
• Ability to lift, carry, and move up to 50 pounds.
• Ability to perform repetitive movements over long periods of time.
• Ability to bend, kneel, stoop, and reach (including overhead).
• Comfortable working in a fast-paced food service environment with exposure to heat, cold, and various kitchen equipment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Qualifications

• Basic mathematic knowledge and ability to follow safety and sanitation guidelines.
• Strong customer service skills and ability to gain product knowledge through training.
• Previous experience in a convenience store, restaurant, fast food, or related environment is preferred.
• Knowledge of Food Safety.