101ABM - Assistant Branch Manager

Responsibilities

• Support the Branch Manager in the day-to-day management and operation of the branch.
• Assist in leading, coaching, training, and developing branch employees to promote a high-performing and customer-focused culture.
• Foster a positive work environment that encourages teamwork, accountability, and employee engagement.
• Assist with setting, monitoring, and achieving branch sales and profitability goals.
• Support business development efforts by identifying opportunities to attract new customers and strengthen existing customer relationships.
• Monitor sales activities and assist in implementing strategies to drive revenue growth and market share.
• Address customer inquiries, concerns, and service issues while ensuring a high level of customer satisfaction.
• Support inventory management activities, including inventory accuracy, stock levels, receiving, and product availability.
• Ensure compliance with company policies, procedures, safety standards, and operational guidelines.
• Affirm maintenance of a safe, clean, organized, and productive work environment.
• Support branch administrative functions, including reporting, documentation, and operational recordkeeping.
• Monitor key performance indicators and assist in analyzing branch performance to identify opportunities for improvement.
• Collaborate with Sales, Operations, Supply Chain, Marketing, Human Resources, Finance, and other departments to support branch objectives.
• Affirm cash management, security procedures, and asset protection initiatives as required.
• Serve as acting branch leader in the absence of the Branch Manager.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent required; an associate or bachelor's degree in business, Management, Operations, Sales, or a related field preferred.
• Three (3) + years of leadership, supervisory, sales, operations, customer service, or related experience preferred.
• Demonstrated ability to lead, motivate, and develop employees in a team-oriented environment.
• Strong customer service and relationship-building skills.
• Experience supporting sales initiatives and achieving performance goals.
• Working knowledge of inventory management, warehouse operations, distribution, or building materials operations preferred.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and business management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to safety, operational excellence, and continuous improvement.