10101 Assistant Store Manager

About the role

The Assistant Manager at Sally Beauty is responsible for supervising and supporting the direction and planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. They also ensure all brand standards are met, analyze store trends, engage, train, and develop their teams, and maintain positive associate relations.

Responsibilities

• Supervise and support the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Act as main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop their teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build strong networks of external candidates to fill positions when required.
• Identify strengths as well as opportunities for each associate and address them through coaching or counseling.
• Hold team accountable to Company policies and expectations.
• Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Build strong working relationships with Store Manager peers.
• Maintain consistent and timely communication with AM/DM.
• Foster an environment of diversity, inclusion and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Leverage internal and external resources to support digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to the needs of the business and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Timely and accurately follow through with Company directives, assignments & projects.
• Ensure the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Protect company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyze and utilize all available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Qualifications

• High School Diploma or equivalent
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Benefits

• Medical insurance with pharmacy benefits
• Dental & vision insurance
• 401k retirement plan
• Average of 80 to 160 hours of vacation time per year
• Life and disability insurance
• Associate advocacy benefits
• A variety of voluntary benefits including accident insurance, identity theft protection, and pet insurance

Working Conditions / Physical Requirements

• Long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities
• Recurring lifting of moderately heavy items such as shipment or record boxes
• Physical exertion and physical characteristics and abilities such as above-average agility and dexterity
• May be required to work in other stores from time to time
• The work area is adequately lighted, heated, and ventilated

About Sally Beauty

Sally Beauty is a leader in wholesale and retail distribution of beauty supplies. Our Company is built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. We find beauty in diversity, and our inclusivity and self-expression fuel our innovation and growth. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Our Company

We are a business dedicated to providing our customers with access to high-quality professional beauty products and exceptional customer service. We find beauty in diversity, and our inclusivity and self-expression fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!