1-800-BOARDUP Director of Emergency Services

About the role

The Director of Emergency Services for 1-800-BOARDUP is a highly visible, relationship-driven role focused on supporting fire and disaster victims while building trusted partnerships with fire departments, law enforcement, emergency management teams, and community organizations.

Responsibilities

• Develop and maintain relationships with fire departments, police, EMS, dispatchers, emergency management directors, and Red Cross personnel
• Schedule and conduct meetings with fire chiefs, line officers, and personnel across all shifts to educate on 1-800-BOARDUP services
• Meet with fire marshals, arson investigators, and local officials to position Insurcomm as a trusted partner
• Represent the brand at fire scenes, fire stations, and community events
• Organize and participate in charity fundraising events that engage first responders and give back to the community
• Provide direct support and guidance to fire and disaster victims through the 1-800-BOARDUP Victim Assistance Program
• Conduct timely follow-up communication with homeowners within the first 48 hours after an incident
• Aid in distributing victim assistance materials and ensuring resources reach those in need
• Maintain a compassionate, service-first approach during high-stress situations
• Perform hands-on emergency board-up and securing work at job sites, including ground-floor entry points, windows, and doors
• Coordinate subcontractor work for services such as roofing tarping, debris removal, and structural securing
• Partner with crews, estimators, subcontractors, and sales teams to ensure seamless customer handoff and positive experience
• Maintain visibility throughout the job lifecycle from initial response through project completion
• Reinforce safety and quality standards in the field across both direct work and subcontracted scopes
• Track fire incidents and analyze local activity to identify growth opportunities and outreach priorities
• Maintain an up-to-date database of fire departments, emergency contacts, and service areas
• Develop and execute local awareness strategies aligned with company goals
• Deliver presentations to departments and community groups to reinforce brand positioning
• Complete required onboarding and training programs, including the 1-800-BOARDUP Fast Track and 120-Day Plan
• Submit regular activity reports, including board-up volume and engagement metrics
• Contribute to annual budgeting and take ownership of performance against local market goals
• Participate in monthly calls and strategic alignment sessions with leadership

Requirements

• Strong interpersonal and relationship-building skills with the ability to engage diverse stakeholders
• Professional presence and communication skills in high-pressure environments
• Ability to work independently in a field-based, community-facing role
• Strong organizational skills with attention to detail and follow-through
• Willingness to be on-call and respond to emergencies as needed
• Valid driver's license and reliable transportation

Benefits

• Part-time, flexible schedule (approximately 20-25 hours per week)
• Competitive compensation structure
• Training and onboarding through 1-800-BOARDUP programs
• Opportunity to grow within a rapidly expanding organization
• Culture & Opportunity: High-impact role embedded in the local community, opportunity to make a meaningful difference in people's lives during times of crisis, direct collaboration with operations, sales, and leadership teams, a mission-driven organization focused on service, relationships, and results