09 Senior Associate - SE - Field Service

Field Service Engineer role based in Leeds/Bradford with weekday office hours (Monday to Friday).

Benefits

• Enrolment in the Simply Health Plan covering medical, dental, and other health costs, plus 24/7 access to GP and mental-health support.
• Company pension scheme and annual leave allowance.
• Staff discount on consumer products.
• Full uniform provided on starting, plus an annual uniform allowance.
• Option to use company van for personal use.

About the role

Join Nilfisk, a leading UK supplier of industrial cleaning equipment, as a Field Service Engineer. You’ll work on customer sites across Leeds and Bradford, ensuring machines operate smoothly by completing repairs within contracted service-level agreements, performing Portable Appliance Tests (PAT), and carrying out scheduled planned maintenance. The role includes follow-up calls to install additional parts and real-time updates to job records.

You’ll be provided with a van, mobile phone, iPad, uniform, and full training. Support and collaboration are available through our Wolverhampton service centre.

Responsibilities

• Follow all workplace procedures, including Health and Safety rules and technician protocols.
• Repair and maintain industrial cleaning equipment at various customer sites.
• Capture accurate client data and update jobs in real-time.
• Provide detailed reports on every site visit.
• Order parts via the central database and maintain van stock levels.
• Uphold the company vehicle to an extremely high standard.

Requirements

• Strong understanding of industrial cleaning equipment and ability to troubleshoot and repair various machines.
• Excellent communication skills to engage with clients, understand their needs, and deliver outstanding customer service.
• Problem-solving ability to analyse issues and develop effective, timely solutions.
• Time-management skills to prioritise tasks and meet deadlines.
• Attention to detail to ensure high-quality repairs and maintenance.
• Adaptability to different work environments and equipment.
• Collaborative mindset to work effectively with colleagues.

About Nilfisk

Nilfisk is a global leader in professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we develop sustainable cleaning solutions that enhance quality of life. As a member of the United Nations Global Compact, we champion diversity, equality, and inclusion, welcoming applicants from all backgrounds.