08864 STORE OPERATIONS ASSOCIATE

About the Role

Supports a world-class customer experience by leading the operations execution of the store. Assists the flow of product at all stages including inventory, receiving, product placement, backstock, and re-stocking efficiency. Ensures all inventory processes are complete and accurate, and the store is maintained to meet Brand Standards.

Responsibilities

• Operations (60%): Support timely execution of shipment processing, including 48-hour turnaround from delivery, product placement, ASN acknowledgement, damages, inventory accuracy counts, transfers, and retention of all inventory management paperwork. Maintain brand standards and efficiency in the stockroom. Keep sales floor, stock room, receiving, shipping, stock, supply, and employee areas clean and organized. Support planogram updates, monthly marketing merchandising floor sets, and price changes as needed. Maintain an exceptional front and back of house store appearance to provide a positive shopping experience for customers. May open or close the store.
• Inventory Management/Loss Prevention (30%): Understand and effectively use available company technology and tools to support inventory processes and the omni-channel shopping experience. Comply with all safety and Loss Prevention policies. Follow all inventory control procedures and HAZMAT guidelines.
• People (10%): Collaborate with others to support customer needs and store operations, including good attendance. Provide an optimal customer experience, both external and internal. Assist with on-boarding and training of new associates as needed. Advocate for diversity, inclusion, and belonging.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• 1+ years of retail sales/customer service experience preferred
• Must be available to meet the scheduling needs of the business, including before or after business hours
• Able to communicate clearly and concisely with customers, co-workers, and management
• Ability to execute brand standards to support customer service
• Detail-oriented
• Ability to lift and carry heavy boxes and place product on all shelves
• Ability to follow direction and perform other duties as assigned by the Manager

Skills

• Effective Communicator: Proactively and quickly makes sense of complex issues; communicates complicated information simply. Exceptional verbal and written communication skills.
• Flexible, Agile, Adapter: Ability to pivot quickly and manage through change in a constantly evolving retail landscape.
• Strong organizational skills and strategic thinker with clear direction and priorities.

Working Conditions

The position requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of offices, meeting and training rooms, retail stores, and residences or commercial vehicles. The work area is adequately lighted, heated, and ventilated.