06037 Assistant Store Manager
About the role
The Assistant Manager is responsible for supervising and supporting the direction planning of store associates to deliver exceptional customer experiences, manage store operations, and maintain brand standards.
Responsibilities
Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns.
Analyzes store trends and can anticipate customer demands.
Engages, trains and develops their teams to achieve positive results.
Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
Identifies strengths as well as opportunities for each associate and effectively addresses by coaching or counseling.
Holds team accountable to Company policies and expectations.
Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
Builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with AM/DM.
Fosters an environment of diversity, inclusion and belonging.
Ensures execution of all company processes through training, management, analysis and continuous improvement.
Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Manages inventory through ordering and shipment processing.
Schedules appropriately to ensure payroll hours meet the needs of the business.
Ensures all store opening and closing procedures are performed correctly.
Timely and accurately follows through with Company directives, assignments, and projects.
Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
Utilizes all available reporting, tools, and technology to analyze and utilize.
Ensures stores are compliant with all HAZMAT training and execution.
Requirements
A High School Diploma or equivalent.
Must be 18 years of age or older.
Minimum 3+ years retail sales/customer service experience preferred.
At least 1+ year(s) prior management experience preferred.
Ability to lead or support a team of associates to meet business objectives.
Can effectively communicate with team and management.
Must have scheduling availability to meet the needs of the business.
Cosmetology license desirable, but not required.
Competencies
Passionate Learner
Desire to grow and learn
Flexible Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Strategic Thinker
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level
Departmental/Division Level
Project Level
Consultative Level
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions / Physical Requirements
Physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.
The work area is adequately lighted, heated, and ventilated.