00802 Assistant Store Manager
About the role
Sally Beauty is seeking an Assistant Manager to join our team. This role is responsible for overseeing store operations, managing associates, and achieving key performance indicators.
Responsibilities
Provides supervision and supports the direction & planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns.
Analyzes store trends and can anticipate customer demands.
Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
Identifies strengths as well as opportunities for each associate and addresses them by coaching or counseling. Holds team accountable to Company policies and expectations.
Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly.
Timely and accurate follow through with Company directives, assignments & projects.
Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Ability to lift moderately heavy items
Cosmetology license desirable, but not required
Qualifications
Passionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Strategic Thinker
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level
Departmental/Division Level
Project Level
Consultative Level
Benefits
We offer a competitive benefits package for our full-time associates that includes medical insurance with pharmacy benefits, dental & vision insurance, as well as a 401k retirement plan. Associates receive six (6) paid Holidays, three (3) to four (4) Floating Holidays, and anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year. The number of Floating Holidays and vacation accrual are dependent on years of service. We also offer life and disability insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance.