0469 - Grocery Manager

Assists the Assistant Store Director in directing the operation of the Grocery Department, including supervising and training personnel. May direct and control the operation of the entire store in the absence of the Store Director and the Assistant Store Director.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes the Company’s philosophy of personalized service.
• Performs ordering, receiving, storing, pricing, stocking, and merchandising duties.
• Assists the Assistant Store Director in planning, organizing, and directing day-to-day operations of the grocery department and front-end functions, including recommendations for merchandise and special sales needs.
• Assists in implementing Company and Division merchandising policies and/or Store Director instructions.
• May act as a back-up cashier, including suggestive selling and other sales techniques.
• Responsible for proper accounting of sales, maintenance and storage of cash register detail tapes, and handling of money from checkstands.
• Prepares tasks for night stockers, closes out discontinued items, and implements price-changing procedures.
• Controls shrink and prevents the sale of out-of-code products.
• Opens and closes the store.
• Ensures compliance with Company sanitation, safety, security, and other policies; recommends corrective action as needed.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Responsible for the overall operation of the store in the absence of the Store Director and Assistant Store Director, including supervision of all associates and handling customer complaints.
• May perform duties of the Receiving Clerk in the absence of the Receiving Clerk.
• Performs all job duties with accuracy, honesty, and integrity.
• Other necessary and required duties and responsibilities as assigned.

Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies, and procedures.
• Strong written and oral communication skills, leadership, and interpersonal skills.
• Proven ability to manage and develop people.
• Ability to maintain composure in dealing with customers, vendors, and co-workers.
• Ability to be a team player and supervise employees assigned.
• Knowledge of employment laws and workplace practices policies.
• Knowledge and compliance with state and federal regulations.
• Friendly, courteous, takes initiative, and handles interruptions and customer complaints effectively.
• Analytical ability to handle administrative details such as planning, reporting, and scheduling.
• Ability to judge and react to business activity.
• Knowledge of basic mathematics and weights and measures.
• Knowledge of product variety, location, and perishability.
• Ability to deal with vendors, customers, the public, and government agencies.
• Ability to work at different times of the day, weekends, holidays, and with little or no supervision.
• Thorough knowledge of checkstand scanning and loss prevention procedures.
• Ability to operate and train others on Front End cash registers and scanning equipment.
• Ability to operate ordering equipment.
• Knowledge and ability to implement emergency procedures.
• Compliance with all Company policies including attendance, grooming standards, and dress codes.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Frequently reaches, lifts, stacks, and maneuvers objects of varying dimensions and weights up to approximately 80 lbs.
• May climb ladders.
• Ability to properly stack, operate fully loaded hand trucks, six-wheel carts, and pallet jacks.
• Manual dexterity and good eye-hand coordination.
• Mental alertness to ensure safe and accurate completion of work activities.
• May utilize cleaning supplies and chemicals and safety cutters.

Work Environment

• Exposure to potential hazards related to equipment and work aids in the Grocery Department.
• Exposure to 35° Fahrenheit while handling products in cold cases, 28° Fahrenheit in the cooler, and -20° Fahrenheit in the freezer.
• Temperature-controlled store environment.
• Exposure to varying temperatures while working in the loading and receiving area.
• Occasional exposure to outdoor environment when checking store perimeters and conducting business off premises.
• Safety-sensitive position with responsibilities that could affect the safety or health of the employee or others.

Pay

The pay range is $21.06 to $31.50 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and applicable collective bargaining agreement).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).