03591 Assistant Store Manager
About the role
The Assistant Manager is responsible for supporting the Store Manager in various areas including brand, people, and operations. They also take full responsibility when the Store Manager is absent.
Responsibilities
Brand: Supervise and plan associates' daily goals and activities to deliver exceptional customer experiences, aligning with both in-store and online sales and KPIs. Ensure all brand standards are met, including merchandising, POS guidelines, marketing, backrooms, dress code, etc. Resolve customer issues and anticipate customer demands.
People: Engage, train, and develop teams to achieve positive results. Recruit and manage a strong network of external candidates. Identify strengths and opportunities for associates and address them through coaching or counseling. Maintain positive relationships with Store Manager peers and keep associates informed of relevant company information.
Operations: Ensure compliance with company processes, utilize digital strategies, manage inventory, and schedule appropriately. Protect company assets by following inventory and cash control procedures. Analyze and utilize available reporting and tools.
Requirements
High School Diploma or equivalent
At least 18 years of age
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team to meet business objectives
Effective communication skills
Scheduling availability to meet business needs
Cosmetology license desirable, but not required
Skills/Abilities and Requirements
Passionate Learner
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Strategic Thinker
Problem Solver & Decision Maker
Competencies
Pasionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Strategic Thinker
Big Picture Thinker
Problem Solver & Decision Maker