03405 Color Consultant

Essential Function

The Certified Color Consultant is our steward to the industry, demonstrating our dominance in all things hair color. The role maximizes sales by creating increased customer retention and loyalty, building lasting relationships with DIY enthusiasts, and driving behaviors that grow brand awareness and hair color market share.

Primary Duties

• Provide an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals.
• Introduce every customer to the Hair Color category, provide color consultations, and utilize selling skills to elevate Sally Beauty as the undisputed leader in hair color.
• Generate cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

Brand

• Deliver behaviors consistent with driving desired client survey scores and reviews.
• Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals.
• Support the team in meeting or exceeding specific hair color sales goals.
• Generate cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness.

Operations

• Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently.
• Complete daily paperwork and reporting and make bank deposits, when needed.
• Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning.
• Support with planograms, as needed.
• May open and close the store.
• Establish technical expertise pertaining to products, policies, and programs.
• Complete all training programs, as directed.
• Be a continuous learner to stay current on trends in the industry.
• Be committed to ongoing training & education.

People

• Work well with others to get the job done in support of the customer and meeting the needs of the store.
• Collaborate with a wide number of customers and co-workers on a regular basis.
• Assist Store Manager with onboarding and training needs of new associates.
• Mentor other associates to elevate hair color knowledge.
• Be an advocate for diversity, inclusion, and belonging.

Safety/Loss Prevention

• Comply with and know all safety and loss prevention policies.
• Comply with all inventory control procedures & hazardous material.
• Knowledge, Skills/Abilities And Requirements

High School Diploma or Equivalent

Must be 18 years of age or older

One Year Retail Sales/ Customer Service Experience Preferred

Ability to communicate with customers, co-workers, and management in a clear, concise manner

Able to execute product knowledge from training to support with customer service

Able to explain product labels

Able to follow direction and perform other duties as assigned by Manager

Comprehensive knowledge of iPad and navigation of the internet and social media platforms

Able to present a professional image and interact positively with the public

Requirements

• Must be 18 years of age or older
• One year retail sales/customer service experience preferred
• Ability to communicate with customers, co-workers, and management in a clear, concise manner
• Able to execute product knowledge from training to support with customer service
• Able to explain product labels
• Able to follow direction and perform other duties as assigned by Manager
• Comprehensive knowledge of iPad and navigation of the internet and social media platforms
• Able to present a professional image and interact positively with the public

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible & Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback
• Effective Communicator
• Typically, articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens
• Team Builder
• Works well with others to get the job done/support the customer. Understands the importance of inclusion
• Customer Focused Partner
• Works to meet the needs of the external and internal customer
• Results Driver
• Holds self to a good work standard. Manages own time, focuses on the right priority and achieves that needs to be done
• Strategic Thinker
• Proactively contributes to actively support strategic plans
• Problem Solver & Decision Maker
• Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer
• Big Picture Thinker
• Understands how the store operates

About Us

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!