03149 Assistant Store Manager

About the role

The Assistant Manager is responsible for supporting the Store Manager in managing all store operations, ensuring optimal customer experiences, and maintaining brand standards.

Responsibilities

• 30% Brand: Supervise and plan associates' daily goals and activities to deliver exceptional client experiences, maximize sales/KPIs, and drive customer loyalty in assigned stores. Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and anticipate customer demands.

• 30% People: Engage, train, and develop teams to achieve positive results. Recruit and build a strong network of external candidates to fill positions. Identify strengths and opportunities for each associate and address them through coaching or counseling. Hold team accountable to Company policies and expectations. Maintain positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Build strong relationships with Store Manager peers. Maintain consistent and timely communication with AM/DM. Foster an environment of diversity, inclusion, and belonging.

• 30% Operations: Ensure execution of all company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manage inventory through ordering and shipment processing. Schedule appropriately based on business needs. Ensure correct store opening and closing procedures. Follow through on Company directives, assignments, and projects.

• 10% Safety/Loss Prevention: Ensure the store environment is safe for associates and customers. Protect company assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Analyze and utilize available reporting, tools, and technology. Ensure stores are compliant with HAZMAT training and execution.

Requirements

• High School Diploma or equivalent

• Must be 18 years of age or older

• Minimum 3+ years retail sales/customer service experience preferred

• At least 1+ year(s) prior management experience preferred

• Ability to lead or support a team of associates to meet business objectives

• Effective communication with team and management

• Scheduling availability to meet business needs

• Cosmetology license desirable, but not required

Competencies

• Passionate Learner

• Desire to grow and learn

• Flexible & Agile Adapter

• Talent Builder

• Effective Communicator

• Team Builder

• Customer Focused Partner

• Results Driver

• Lead and motivate team

• Demonstrates GRIT

• Strategic Thinker

• Broad perspective to drive business performance

• Big Picture Thinker

• Executes and adapts plans

• Follows through on commitments

• Not afraid to innovate

• Problem Solver & Decision Maker

• Analyzes information and objectively evaluates alternatives