02225 Assistant Store Manager

About the role

The Assistant Manager at Sally Beauty is responsible for supervising and supporting the direction and planning of associates' daily goals and activities to deliver exceptional client experiences, manage store operations, and maintain brand standards.

Responsibilities

• Supervise and support the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Act as main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop your teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required.
• Identify strengths and opportunities for each associate and address them through coaching or counseling.
• Hold team accountable to Company policies and expectations.
• Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Build strong working relationships with Store Manager peers.
• Maintain consistent and timely communication with AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Leverage internal and external resources to ensure all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to the needs of the business and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Timely and accurately follow through with Company directives, assignments, and projects.
• Ensure the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Protect company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyze and utilize all available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Qualifications

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication skills with team and management
• Ability to work in various store locations as needed

Skills

• Leadership and team management
• Customer service and problem-solving
• Inventory management
• Financial analysis and budgeting
• Training and development
• Communication and interpersonal skills

Benefits

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Associates receive a competitive benefits package including medical insurance with pharmacy benefits, dental & vision insurance, a 401k retirement plan, generous product discounts, and free samples. Additionally, associates receive six (6) paid holidays, three (3) to four (4) Floating Holidays, and anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year. The number of Floating Holidays and vacation accrual are dependent on years of service. We offer life and disability insurance, associate advocacy benefits, and a host of voluntary benefits from accident insurance to identity theft protection to pet insurance.