02219 Assistant Store Manager
About the role
The Assistant Manager is responsible for supporting the Store Manager in various areas including brand, people, and operations. They also ensure the store environment is safe and protect company assets.
Responsibilities
Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
Engages, trains and develops their teams to achieve positive results.
Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
Acts as main point of contact to resolve customer issues and concerns.
Supports the Store Manager in managing inventory through ordering and shipment processing.
Holds team accountable to Company policies and expectations.
Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Ensures timely and accurate follow through with Company directives, assignments & projects.
Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Lead and motivates team
Demonstrates GRIT with a determination to succeed
Strategic Thinker
Big Picture Thinker
Analyzes information and objectively evaluates alternatives to make sound decisions
Problem Solver & Decision Maker
About Us
We are a leader in wholesale and retail distribution of beauty supplies. Our business is built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!