01605 Assistant Store Manager

About the role

The Assistant Manager role at Sally Beauty is a supportive and developmental position within the store management structure. This role involves providing supervision and support to the direction and planning of associates' daily goals and activities to deliver exceptional client experiences, maximize sales/KPIs, and drive customer loyalty.

Responsibilities

• Supervise and support the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Act as main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop your teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required.
• Identify strengths and opportunities for each associate and address them through coaching or counseling.
• Hold team accountable to Company policies and expectations.
• Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Build strong working relationships with Store Manager peers.
• Maintain consistent and timely communication with AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Leverage internal and external resources to ensure all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to the needs of the business and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Timely and accurately follow through with Company directives, assignments, and projects.
• Ensure the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Protect company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyze and utilize all available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Able to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Ability to lift moderately heavy items such as shipment or record boxes
• Cosmetology license desirable, but not required

Qualifications

• Strong leadership and interpersonal skills
• Ability to manage multiple tasks and priorities
• Excellent problem-solving and decision-making skills
• Effective communication and collaboration abilities
• Ability to handle customer complaints and concerns
• Knowledge of retail operations and customer service best practices

Benefits

• Medical insurance with pharmacy benefits
• Dental & Vision insurance
• 401k retirement plan
• Six (6) paid Holidays
• Three (3) to four (4) Floating Holidays
• Up to one-hundred and sixty (160) hours of vacation time each year
• Life and disability insurance
• Associate advocacy benefits
• A variety of voluntary benefits including accident insurance, identity theft protection, and pet insurance

Working Conditions / Physical Requirements

• Long periods of standing, walking, bending, crouching, stooping, stretching, reaching, or similar activities
• Recurring lifting of moderately heavy items such as shipment or record boxes
• Use of safe work practices with office equipment
• Avoidance of trips and falls
• Observance of fire regulations and traffic signals
• Adequately lighted, heated, and ventilated work environment

Company Culture

At Sally Beauty, we believe in finding beauty in diversity. Our inclusive culture fuels our innovation and growth. We welcome you and encourage you to thrive here. We value creativity, passion for beauty, and a commitment to excellence. Join us and make a difference!

About Sally Beauty

Sally Beauty is a leader in wholesale and retail distribution of beauty supplies. Our mission is to provide our customers with access to high-quality professional beauty products and exceptional customer service. We are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to contribute their unique talents and perspectives.