0127 - Assistant Store Manager PT

About the role

Lids Sports Group is the largest licensed sports retailer in North America, operating over 1,300 stores nationwide. Our stores offer a wide range of officially licensed headwear and apparel from collegiate and professional teams, along with top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We also specialize in on-demand customization, providing in-store embroidery services.

Responsibilities

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Aid in recruiting and training store personnel on proper store operations and procedures.
• Avoidance of non-compliance with established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Lead the execution and assist in Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Open and close the store as required following the procedures per the Operations P&P Manual.
• Protect Company assets within guidelines of LIDS Retail policies.
• Absorb and distribute store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.
• Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Skills

• Customer service skills.
• Team management skills.
• Product knowledge.
• Inventory management.
• Visual merchandising.

Benefits

• Employee discounts and perks.
• Career development opportunities and professional training programs.
• A collaborative, innovative, and team-oriented work environment.
• Early Wage Access options to provide added financial flexibility.

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically 9 AM - 9 PM, Monday through Saturday, with some Sunday hours depending on store location.