01070 Assistant Store Manager

About the role

The Assistant Manager is responsible for supporting the Store Manager in managing and developing the team, ensuring optimal customer experiences, and maintaining brand standards.

Responsibilities

• 30% Brand: Supervise and plan associates' daily goals and activities to deliver exceptional customer experiences, aligning with both in-store and online sales goals. Ensure all brand standards are met, including merchandising, POS guidelines, marketing, backrooms, dress code, etc. Resolve customer issues and anticipate customer demands.

• 30% People: Engage, train, and develop the team to achieve positive results. Recruit and hire associates, identifying strengths and opportunities for growth. Hold the team accountable to company policies and expectations, fostering a positive work environment and maintaining open communication with the Store Manager.

• 30% Operations: Ensure the execution of all company processes, including training, management, analysis, and continuous improvement. Manage digital strategies through Omni-channel fulfillment, inventory management, and payroll scheduling. Follow company directives and ensure compliance with safety and loss prevention protocols.

• 10% Safety/Loss Prevention: Maintain a safe store environment for associates and customers, enforcing policies and procedures related to inventory, cash control, and HAZMAT training. Analyze and utilize available reporting and technology to ensure compliance and protect company assets.

Requirements

• High School Diploma or equivalent

• At least 18 years of age

• Minimum 3+ years retail sales/customer service experience preferred

• At least 1+ year(s) prior management experience preferred

• Ability to lead or support a team of associates to meet business objectives

• Effective communication skills

• Scheduling availability to meet business needs

• Cosmetology license desirable, but not required

Competencies

• Passionate Learner

• Desire to grow and learn

• Flexible & Agile Adapter

• Talent Builder

• Effective Communicator

• Team Builder

• Customer Focused Partner

• Results Driver

• Strategic Thinker

• Problem Solver & Decision Maker