0013 - Inbound Customer Care Representative

Responsibilities

• Provide the highest level of customer service to both our internal and external customers.
• Service each call fully by accurately taking orders, answering questions, handling customer relations, or referring calls to the appropriate parties.
• Perform up-selling and cross-selling techniques when applicable!
• Maintain customer satisfaction by following up on orders, backorders, substitutions, shipping, etc.
• Participate in sales blitz’s and promotions to build sales.
• Attend sales and training opportunities as assigned for improving product knowledge and sales/customer service skills.
• Perform any other related duties as assigned or as the situation dictates.

Requirements

• Ability to acquire knowledge through extensive training regarding our animal health products and their applications as well as customer service/sales skills.
• Perform basic computer skills such as using the internet/email.
• Communicate with the utmost professionalism both verbally (over the phone) and written (via email).
• Organization, time-management, problem-solving, attention to detail.
• Able to express and share ideas within a team environment.
• Capable of working independently or as part of a team.

Qualifications

• This position requires a high-school diploma or equivalent.
• Sales experience and/or livestock/animal experience required.