000260 - PSA Clinical-Front Office - Front End Receptionist

Responsibilities

• Greet patients and family members with a positive attitude.
• Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check-in.
• Coordinate patient scheduling and communication with dialysis units and family members.
• Maintain patient charts, handle physician correspondence, answer telephones, manage patient flow, direct delivery to building.
• Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate).
• Ensure timely interventional encounters are scheduled for patients in the appropriate venue.
• Open the access center on a daily basis.
• Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned.
• Answer and route incoming telephone calls appropriately.
• Monitor, maintain, and order office supplies and equipment.
• Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician.
• Ensure referral and medical record information is available prior to patient admission.
• Schedule dialysis treatments for patients and transportation if needed.
• Maintain patient confidentiality; know and adhere to all HIPAA regulations.
• Other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• MA certification preferred.
• Minimum of 2 years’ experience in a healthcare or medical billing office required, demonstrating:
• Understanding of medical terminology.
• Experience verifying insurance with Medicare, Medicaid, and commercial payers.
• Experience in obtaining pre-authorizations and/or referrals from insurance carriers.
• Intermediate computer skills and proficiency in MS Word, Excel, and Outlook.
• Fluency in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• Spanish speaking strongly preferred.