YVES ROCHER Beauty Consultant

What you'll be doing

• Build and maintain guest experience standards to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs, and meet or surpass customers' expectations
• Advise customers on the product ranges best suited to their needs
• Demonstrate the usage and benefits of various brands and products
• Generate sales while achieving line and sales targets, using makeup knowledge
• Sell-out target tracking at the store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at the store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in-store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

What you'll need to succeed

• Previous experience in beauty retail, with a strong understanding of customer service and sales environments
• Flexible and adaptable, with the willingness to work retail hours and rotate to different store locations, as per business requirements
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences
• Results-driven mindset, with the ability to understand and achieve sales targets and key performance indicators (KPIs)

What we can offer you

• Competitive benefits package including health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts
• Enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility
• EQUAL OPPORTUNITY EMPLOYER - We welcome all applicants without regard to gender, age, race, religion, national origin, or disability status