Youth Support Advocate

About the role

The Youth Support Advocate (YSA) provides direct care, supervision, and support to children residing in an EEC-funded emergency shelter. Working under Program Leadership, this role ensures the safety, well-being, and positive development of children experiencing crisis.

Key Responsibilities

• Provide a safe, structured, and supportive environment for children in care
• Maintain required staff-to-child ratios in accordance with EEC guidelines
• Build positive, supportive relationships and serve as a role model
• Supervise children at all times to ensure safety and program compliance
• Support activities of daily living (ADLs), including hygiene, meals, and routines
• Facilitate social, recreational, and life skills development
• Complete intake and discharge documentation accurately
• Administer and document medications per agency policy (as applicable)
• Respond effectively to crises, including medical emergencies
• Maintain accurate records and uphold strict confidentiality standards
• Participate in required trainings, meetings, and professional development
• Follow all organizational policies and regulatory requirements

Requirements

• High school diploma or equivalent
• Minimum 1 year of experience working with children or vulnerable youth (residential, foster care, emergency settings, or similar)
• Knowledge of trauma-informed care and child development
• Strong communication, problem-solving, and interpersonal skills
• Ability to remain calm and respond effectively in crisis situations
• Willingness to work a flexible schedule
• Ability to complete required trainings (CPR, First Aid, SafetyCare)
• Successful completion of Background Checks Per EEC Requirements

Core Competencies

• Child-Centered Care
• Safety & Awareness: Strong supervision and attention to detail
• Communication: Clear, professional, and effective
• Teamwork: Collaborative and reliable
• Adaptability: Calm and flexible in high-stress environments
• Cultural Competence: Inclusive and respectful of diverse backgrounds
• Professionalism: Maintains ethical standards and confidentiality

Why Join Us?

Make a meaningful impact in the lives of children and families
Gain hands-on experience in trauma-informed and residential care
Opportunities For Growth Within Human Service

Required Qualifications

• High school diploma or equivalent
• Minimum 1 year of experience working with children or vulnerable youth (residential, foster care, emergency settings, or similar)
• Knowledge of trauma-informed care and child development
• Strong communication, problem-solving, and interpersonal skills
• Ability to remain calm and respond effectively in crisis situations
• Willingness to work a flexible schedule
• Ability to complete required trainings (CPR, First Aid, SafetyCare)
• Successful completion of Background Checks Per EEC Requirements

Preferred Qualifications

• Associate?s or Bachelor?s degree in Human Services, Social Work, Psychology, Education, or related field
• Experience in child welfare or residential care settings
• Experience with de-escalation, conflict resolution, or restorative practices
• Valid driver?s license with acceptable driving record
• Bilingual/multilingual skill