Youth Service Supervisor

About the Role

The Youth Services Supervisor provides direct supervision, program oversight, and strategic guidance to social work staff delivering critical services across multiple program areas. This role involves managing a team of youth service professionals, creating and implementing programs, and ensuring the overall well-being of youth participants. The position may oversee and coordinate programs aimed at supporting the personal and social development of young individuals, community organizations, and advocacy groups.

This position is subject to on-call status during non-business hours, may require mandatory overtime, and involves frequent travel. Work may deal with emotionally intense or potentially dangerous situations, requiring sound judgment, professionalism, and resilience.

Responsibilities

• Supervise and evaluate professional social work staff, including case reviews and performance management
• Oversee caseload distribution, service delivery, and documentation standards
• Provide guidance on complex, high-risk, or legally sensitive cases
• Ensure compliance with state law, policy, and professional standards
• Coordinate with internal and external partners, courts, and service providers
• Support staff through coaching, training, and crisis response
• Participate in on-call supervisory coverage, as required
• Maintain awareness of safety risks and ensure staff follow appropriate protocols

Requirements

• Bachelor's degree from an accredited college or university
• Four (4) years of full-time or equivalent part-time experience performing social services/work, probation and enforcement services, or community support and welfare services for adults and/or children
• Valid West Virginia driver’s license and reliable transportation
• Accessibility to a phone
• Successful completion of a background check

Additional education may substitute for the required experience on a year-for-year basis. Internal applicants with two (2) years of full-time or equivalent part-time experience in Child or Adult Protective Services, Centralized Intake, Child Welfare, or Youth Services may substitute for the required experience.

Note: Applicants hired into this classification must obtain licensure as a Social Worker from the West Virginia Board of Social Work within a timeframe established by the appointing agency. Until licensure is obtained, they may not perform duties that require a licensed social worker under state law or Board regulation.

Benefits

• Competitive benefits, including generous leave
• Comprehensive health coverage
• Retirement options
• Access to Public Service Loan Forgiveness programs

About the Organization

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Operating under the West Virginia Department of Human Services, the Bureau serves children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Staff are equipped with extensive training to handle delicate situations with compassion and dignity, contributing to a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services, and safe, supportive environments.