YOUTH ENGAGEMENT AND SERVICES COORDINATOR

About the role

The YES Coordinator serves as the direct report to the Program Director, assisting with tasks and items pertaining to the operation as requested.

Responsibilities

• Complete weekly MAR audits every Monday (unless otherwise instructed) and present them every Wednesday to the Program Director, Quality Improvement Specialist, and a representative from RCSAs onsite clinic.
• Audit medications weekly on Tuesdays and Thursdays, and submit necessary refills on the same day.
• Transport children to medical, psychological, and emergency appointments to ensure continuity of care for their complex medical and/or developmental needs.
• Serve as the liaison between nursing staff, administrators, and doctor’s offices.
• Advocate for children in RCSA’s care during scheduled appointments.
• Create weekly medical, therapy, and visit calendars every Friday for the following week, updating them to reflect rescheduled or cancelled visits.
• Schedule home health therapies and communicate appointment conflicts or barriers with physical, occupational, speech, and other therapies to the appropriate agency.
• Complete the Train the Trainer medication administration training and manage all refresher/retraining needs within the residential program.
• Receive and distribute medical documentation, such as school excuses, to the appropriate recipients.
• Coordinate with case managers to ensure all required medical, therapeutic, or specialist documentation is filed within one week of the appointment date.
• Create and maintain face sheets for all new and active emergency shelter residents, updating them regularly to fit residents' changing needs.
• Participate in the on-call rotation to support work-life balance for the program team.
• Perform duties of direct care providers, including supervision, when needed.
• Support cross-system coordination for children’s school, medical, dental, behavioral health, and other service needs, ensuring they maximize benefits through STAR Health services.

Secondary Responsibilities

• Supporting Activities of Daily Living: Collaborate with program and support teams to supplement daily routines with activities that foster self-esteem, support developmental milestones, and encourage socially appropriate behavior. Facilitate normalcy activities such as clothing, specialized equipment, hygiene, culturally appropriate hair care, birthdays, holidays, graduations, and other age-appropriate experiences aligned with each child’s Service Plan.
• Mentoring: Establish continuous relationships with children, particularly highly functioning ones, to ensure they experience normalcy in their childhoods through activities like bike riding, studying for exams, or learning new sports or instruments.
• Educational Support & School Collaboration: Serve as a liaison between the program and schools to support each child’s educational success. Coordinate with teachers, counselors, and administrators to monitor academic performance, behavioral concerns, and support needs. Organize after-school activities, attend parent-teacher conferences, and advocate for services and accommodations.
• Planning and Coordinating Activities & Field Trips: Develop and maintain a monthly calendar of events, field trips, and structured activities, ensuring at least 10 age-appropriate and goal-oriented activities are completed each month. Plan crafts, outings, and enrichment activities, especially during long weekends and school breaks, aligning them with children’s interests and therapeutic goals.
• Creating Life Books: Capture photos, quotes, and children’s experiences during events for use in Life Books, grants, or daycare portfolios. Create a Life Book for each child to keep upon discharge from the emergency shelter.
• Supporting Volunteer Activities: Assist the Director of Residential Services in assessing how volunteers can support the children, such as gathering Christmas wish lists or coordinating volunteer-led events like Easter egg hunts.
• Shadowing: Shadow case managers, operations staff, development staff, the education coordinator, and others to better understand the logistics and functioning of Respite’s care team. Further opportunities may be available based on the team member’s area of interest.

Requirements

• Must be 21 years of age or older with favorable findings on background checks, including Texas Department of Public Safety, Texas Department of Health, and Texas Department of Family and Protective Services criminal record checks, and a negative drug test.
• High School Diploma or equivalent required; associate degree or higher education preferred.
• Minimum two years’ experience in a medical environment, preferably with intellectual disabilities, mental health, health disorders, and related physical conditions.
• Valid driver’s license and reliable transportation.