Youth Employment Services

Position Summary

The Youth Employment Specialist is a direct service provider to all assigned clients responsible for fulfilling Work Based Learning referrals. They communicate directly with referred clients, the client’s supports and with Vocational Rehabilitation Counselors to build relationships and properly fulfill the client’s goals.

Essential Functions

• Develops new business relationships for clients which enables them to perform their Work Based Learning Experiences (WBLE).
• Assists with the intake of new clients to ensure clear expectations are set, documentation is completed accurately, and the new client is cleared to work in a WBLE.
• Affirms each client is placed in appropriate WBLE locations and is provided with the relevant level of support.
• Creates accommodations for clients to ensure WBLE success to include task lists, adding phone reminders, modifying tasks based on the client’s learning style, and others as needed.
• Works with supervisors at job sites where clients are working to ensure potential issues are addressed as quickly as possible.
• Maintains regular contact with clients and their supports when appropriate (call, text or email) to discuss appointments, scheduled interviews, and to ensure the appropriate level of support is provided.
• Creates accurate and professional case notes and deliverables in the Customer Relationship Management (CRM) to be submitted to Vocational Rehabilitation for approval and correct errors promptly.
• Reviews staff training on new policies, procedures, and processes.
• Competes monthly summary reviews in a timely manner as instructed.
• Communicates with Vocational Rehabilitation Counselors to provide updates on each client and address issues as they arise.
• Ensures shared calendars are up to date.
• Assists with special programs in their area as needed.
• Drives clients to various locations as needed.
• Completes other required duties as directed.

Skills & Abilities

• Job Knowledge
• Critical and Strategic Thinking
• Problem Solving/Analysis
• Interpersonal Skills
• Communication
• Sales Skills
• Organizational Skills
• Time Management

Qualifications

• Education: High School diploma required: some college including a degree in any field preferred.
• Experience: No experience necessary; experience working with individuals with a disability and/or prior counseling, job placement, job coaching or working within public vocational rehabilitation programs is preferred.
• Computer Skills: Proficient with Microsoft Suite, Adobe and web-based database systems.
• Other Requirements: Open availability required: must be available during days, evenings and weekends to work around students' school schedule. Ability to pass a level 2 background check. Must have reliable transportation, a valid driver’s license, auto registration, auto insurance coverage-minimum (bodily injury $50,000 per person/$100,000 per accident). Bilingual is a plus (English / Spanish); ASL is a plus. Confidentiality and the ability to manage multiple deadlines is required. Must have own computer, printer, smartphone with data plan, and high-speed internet connection.

Supervision

None

Travel

Local travel required.

Physical Demands and Working Environment

• Environment: Office environment and in the field at various business locations.
• Physical: Standing, walking, reaching and prolonged periods sitting while driving and working on a computer. Must be able to lift up to 40 pounds as needed.
• Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
• Hearing: Hear in the normal audio range with or without correction.

Pay

The estimated average, annual pay range for this full-time, hourly position is $39,000--$49,000 per year which includes the hourly pay rate of $18.00 an hour plus the estimated bonus.