Youth Care Professional (Domestic)

About the role

The Youth Care Professional (YCP) provides 24/7 direct care and supervision to youth in a trauma-informed residential treatment setting. YCPs ensure safety, model healthy relationships, and support daily routines while fostering an environment of empathy, consistency, and respect, while adhering to professional boundaries. You will be trained in crisis prevention and intervention, and you will work side-by-side with clinical, education, and medical teams.

Responsibilities

• Approaches concerns, challenges, and opportunities with empathy, attention to detail, active listening, and curiosity.
• Consistently models EVERSTAND’s core values: Safety, Empathy, Relationships, and Impact.
• Honor differences, acknowledge uniqueness, and amplify all voices.
• Attend training and group experiences that strengthen Everstand’s commitment to staff wellness and belonging.
• Models the use of welcoming and respectful language.
• Consistently uses inclusive language in communication and documentation.
• Provide 24/7 line-of-sight/sound and/or enhanced supervision based on clinical guidance.
• Ensure a physically and emotionally safe environment in line with trauma-informed practices.
• Absorb youth with Activities of Daily Living (ADLs), including hygiene, grooming, and meals.
• Support and reinforce methods/techniques of clinical staff and participate in the treatment of residents in interaction, limit setting, therapeutic activities, and implementation of safety and treatment plans.
• Maintain professional boundaries between self and residents to ensure the appropriateness of a therapeutic relationship.
• Document and communicate accurately, ensuring timely, confidential, and professional communication with team members and supervisors.
• Administer and document medication following program guidelines (with certification).
• Respond to behavioral escalations using trained therapeutic crisis intervention (TCI) methods, when necessary.
• Maintain the cleanliness and safety of the unit and ensure youth participation in upkeep in accordance with program protocols.
• Participate in family engagement events held on-site, in the community, out of state, and/or at the family home, as applicable.
• Utilize program-approved and youth-guided techniques to build trusting, youth-guided relationships in alignment with Everstand’s Theory of Change.
• Support academic participation, extracurricular exploration, and the development of life skills.
• Complete and document a thorough inventory of each resident’s belongings at admission, discharge, quarterly, after overnight family visits, and following the purchase of new items.
• Maintain strict confidentiality in handling sensitive youth information.
• Follow HIPAA, State regulations, and organizational policies regarding data handling and communication.
• Fulfill all mandated reporter responsibilities by promptly reporting any suspected abuse, neglect, or exploitation in accordance with federal, state, and organizational guidelines.

Requirements

• High School Diploma, GED, or AA required with a minimum of 1 year of employment experience in the child welfare field working with children and/or adolescents, or a similar setting.
• Experience in youth services, behavioral health, or trauma-informed settings strongly preferred.
• Firsthand insight into the child welfare and human services landscape, gained through direct engagement as a family member, youth, or caregiver impacted by these systems.
• Comfortable working in emotionally intense or unpredictable environments.
• Ability to obtain and maintain TCI or/and First Aid/CPR, and Medication Administration certifications.
• Ability to obtain and maintain RCYCP certification - Maryland Only.
• Ability to obtain and maintain a favorable Office of Refugee and Resettlement (ORR) Suitability Determination in accordance with position requirements.

Qualifications

• Bilingual candidates (Spanish/English or other relevant languages) may be eligible for a language differential based on program needs and demonstrated language proficiency.

Skills

• Handling Stress
• Meeting Standards
• Accurate Listening
• Organized Workplace
• Mindfulness
• Personal Accountability
• Crisis response and de-escalation ability
• Task & Time Management
• Problem-Solving
• Following Directions
• Customer Service Orientation
• Empathy and patience with youth experiencing trauma
• Adaptability in Fast-Paced Environments
• OSHA compliance
• Federal and State law compliance
• Confidentiality

Benefits

• Generous Paid Time Off: Accrue three (3) weeks of vacation annually, plus two floating holidays and 10 paid company holidays each year—providing 30+ days of paid time off.
• Paid Leave: Paid sick leave and bereavement leave.
• Comprehensive Health Coverage: Medical, dental, and vision insurance with eligibility beginning on your first day of employment.
• FREE Employee Health Insurance: Everstand provides employee-only medical coverage at no cost through Allied Health.
• Retirement Savings: Retirement plan with an employer match.