Youree Call Center Customer Service Representative

About the role

Manage inbound and outbound customer calls in a timely manner
Identify customers’ needs and wants, do your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to upsell our products and services
Follow our company's communication "scripts"
Keep records of all conversations in our call center database in a comprehensible way
Meet acceptable standards for attendance and punctuality

Responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, do your best to clarify information
• Research every issue and provide solutions to them
• Recognize opportunities to upsell our products and services
• Follow our company's communication "scripts"
• Keep records of all conversations in our call center database in a comprehensible way
• Meet acceptable standards for attendance and punctuality

Requirements

• Customer service experience is a plus
• Must have a high school degree or equivalent
• Must be computer literate
• Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
• Be open to taking on additional tasks during course of employment
• Portray a positive company image
• Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

Skills and Attributes

• Excellent verbal communication skills
• Open-minded to learning and taking on new tasks and concepts
• Cooperative with co-workers and supervisors
• Typing skills

About FSNB

Serving over 75+ years Family owned and managed
Serving Shreveport for 10+ years
Opening a new call center in Shreveport
Promotes from within the company
Military and military family friendly