🌟 Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event 🌟
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading (not present). Do not put Job ID/requisition numbers as headings.
We must include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience". Pay range is given: $17.85 to $23.00. Benefits described. Schedule? Not given explicitly; only event date/time but not work schedule. So we should not create Schedule section unless posting states it. No schedule info for job, only event. So omit Schedule.
We need to preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "As required by law, Sedgwick provides a reasonable range of compensation..." that's okay. Also includes "#entrylevel #contractcenterrep #claimsexaminer #disabilitycoordinator" maybe treat as tags but could be removed as boilerplate? Probably not needed. Also includes "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." That's EEO boilerplate; remove. Also includes "If you're excited about this role but your experience doesn't align perfectly..." that's encouraging but maybe keep? It's not boilerplate but could be considered motivational; but it's not essential? Might keep as part of About the role? But we can keep as prose if not duplicate.
We need to structure:
- About the role: maybe include introductory paragraphs about Sedgwick, event invitation, purpose. Could combine.
- Responsibilities: essential functions and additional functions.
- Requirements: Education & Licensing, Experience.
- Qualifications: maybe same as Requirements? Actually Qualifications section includes Education & Licensing, Experience, Skills & Knowledge. But we have separate Skills section. So we could put Education & Licensing and Experience under Requirements, and Skills & Knowledge under Skills.
- Benefits: description of benefits package.
- Pay: range.
We must not create sections with filler. Ensure each heading has content.
Let's extract content:
Introductory paragraphs:
"By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance 🌟 Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event 🌟 🌟 Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event 🌟 Build Your Future with a Team That Cares Are you looking for a career where you can grow, make a difference, and be part of a supportive team? We'd love the opportunity to meet you! Join us at our Eden Prairie Open House to connect with Sedgwick leaders and team members, learn more about our culture, and explore exciting career opportunities in a welcoming and collaborative environment. 🎯 We're Hiring For: Care Team RepresentativesClaims AssistantsLeave of Absence RepresentativesDisability RepresentativesSenior Disability RepresentativesAnd more! ✅ How To Attend This event is by pre-registration preferred Simply apply to this posting, and a member of our Talent Acquisition team will reach out to schedule your interview time. 📅 Event Details Date: Wednesday, October 7, 2026 Time: Interviews scheduled between 9:00 AM and 4:00 PM CST 📍 Sedgwick 11000 Prairie Lakes Dr. Eden Prairie, MN 55344 💚 Why Attend? Meet our team and hiring leaders in personLearn about our culture, training, and career growth opportunitiesInterview for current openingsDiscover why so many colleagues choose to grow their careers at Sedgwick 🎥 Want a Sneak Peek? A Day in the Life of a Care Team Representative: https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw 🎉 Your Next Career Starts Here Whether you're looking for a new opportunity or taking the next step in your career journey, we'd love to connect with you. Come meet the team, learn about the work we do, and see how you can make an impact while building a rewarding career with Sedgwick. We look forward to welcoming you to our Eden Prairie team! 💚"
We can trim duplicated lines and emojis maybe but keep substance. Remove duplicated "Your Next Career Starts Here!" lines. Keep essential info: event details, hiring for list, why attend, link.
We need to preserve all substantive information; but we can remove emojis and duplicated lines as they are not substantive? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines should be removed. So we can keep one instance of each unique line.
Thus we need to produce a cleaned version.
Let's extract unique substantive sentences:
- By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
- Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance
- Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event
- Build Your Future with a Team That Cares Are you looking for a career where you can grow, make a difference, and be part of a supportive team? We'd love the opportunity to meet you! Join us at our Eden Prairie Open House to connect with Sedgwick leaders and team members, learn more about our culture, and explore exciting career opportunities in a welcoming and collaborative environment.
- We're Hiring For: Care Team Representatives, Claims Assistants, Leave of Absence Representatives, Disability Representatives, Senior Disability Representatives, And more!
- How To Attend: This event is by pre-registration preferred. Simply apply to this posting, and a member of our Talent Acquisition team will reach out to schedule your interview time.
- Event Details: Date: Wednesday, October 7, 2026. Time: Interviews scheduled between 9:00 AM and 4:00 PM CST.
- Location: Sedgwick 11000 Prairie Lakes Dr. Eden Prairie, MN 55344
- Why Attend? Meet our team and hiring leaders in person; Learn about our culture, training, and career growth opportunities; Interview for current openings; Discover why so many colleagues choose to grow their careers at Sedgwick.
- Want a Sneak Peek? A Day in the Life of a Care Team Representative: https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw
- Whether you're looking for a new opportunity or taking the next step in your career journey, we'd love to connect with you. Come meet the team, learn about the work we do, and see how you can make an impact while building a rewarding career with Sedgwick. We look forward to welcoming you to our Eden Prairie team!
Now the job description:
PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES (list):
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS And RESPONSIBILITIES:
- Performs other duties as assigned.
Qualifications:
Education & Licensing: High school diploma or GED required.
Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge:
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations
Work Environment:
- When applicable and appropriate, consideration will be given to reasonable accommodations.
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision and talking.
- NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
- The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
- As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.85 to $23.00.
- A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Also there are hashtags and EEO statement which we should remove.
Now we need to map to sections.
About the role: Could include the introductory paragraphs about Sedgwick, event details, hiring for list, why attend, etc.
for prose. We must not repeat job title as heading (not present). Do not put Job ID/requisition numbers as headings. We must include a section only when posting has real, specific content for it. Avoid filler like "commensurate with experience". Pay range is given: $17.85 to $23.00. Benefits described. Schedule? Not given explicitly; only event date/time but not work schedule. So we should not create Schedule section unless posting states it. No schedule info for job, only event. So omit Schedule. We need to preserve all substantive information. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "As required by law, Sedgwick provides a reasonable range of compensation..." that's okay. Also includes "#entrylevel #contractcenterrep #claimsexaminer #disabilitycoordinator" maybe treat as tags but could be removed as boilerplate? Probably not needed. Also includes "Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace." That's EEO boilerplate; remove. Also includes "If you're excited about this role but your experience doesn't align perfectly..." that's encouraging but maybe keep? It's not boilerplate but could be considered motivational; but it's not essential? Might keep as part of About the role? But we can keep as prose if not duplicate. We need to structure: - About the role: maybe include introductory paragraphs about Sedgwick, event invitation, purpose. Could combine. - Responsibilities: essential functions and additional functions. - Requirements: Education & Licensing, Experience. - Qualifications: maybe same as Requirements? Actually Qualifications section includes Education & Licensing, Experience, Skills & Knowledge. But we have separate Skills section. So we could put Education & Licensing and Experience under Requirements, and Skills & Knowledge under Skills. - Benefits: description of benefits package. - Pay: range. We must not create sections with filler. Ensure each heading has content. Let's extract content: Introductory paragraphs: "By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance 🌟 Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event 🌟 🌟 Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event 🌟 Build Your Future with a Team That Cares Are you looking for a career where you can grow, make a difference, and be part of a supportive team? We'd love the opportunity to meet you! Join us at our Eden Prairie Open House to connect with Sedgwick leaders and team members, learn more about our culture, and explore exciting career opportunities in a welcoming and collaborative environment. 🎯 We're Hiring For: Care Team RepresentativesClaims AssistantsLeave of Absence RepresentativesDisability RepresentativesSenior Disability RepresentativesAnd more! ✅ How To Attend This event is by pre-registration preferred Simply apply to this posting, and a member of our Talent Acquisition team will reach out to schedule your interview time. 📅 Event Details Date: Wednesday, October 7, 2026 Time: Interviews scheduled between 9:00 AM and 4:00 PM CST 📍 Sedgwick 11000 Prairie Lakes Dr. Eden Prairie, MN 55344 💚 Why Attend? Meet our team and hiring leaders in personLearn about our culture, training, and career growth opportunitiesInterview for current openingsDiscover why so many colleagues choose to grow their careers at Sedgwick 🎥 Want a Sneak Peek? A Day in the Life of a Care Team Representative: https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw 🎉 Your Next Career Starts Here Whether you're looking for a new opportunity or taking the next step in your career journey, we'd love to connect with you. Come meet the team, learn about the work we do, and see how you can make an impact while building a rewarding career with Sedgwick. We look forward to welcoming you to our Eden Prairie team! 💚" We can trim duplicated lines and emojis maybe but keep substance. Remove duplicated "Your Next Career Starts Here!" lines. Keep essential info: event details, hiring for list, why attend, link. We need to preserve all substantive information; but we can remove emojis and duplicated lines as they are not substantive? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines should be removed. So we can keep one instance of each unique line. Thus we need to produce a cleaned version. Let's extract unique substantive sentences: - By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. - Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance - Your Next Career Starts Here! Join Sedgwick's Eden Prairie Open House Hiring Event - Build Your Future with a Team That Cares Are you looking for a career where you can grow, make a difference, and be part of a supportive team? We'd love the opportunity to meet you! Join us at our Eden Prairie Open House to connect with Sedgwick leaders and team members, learn more about our culture, and explore exciting career opportunities in a welcoming and collaborative environment. - We're Hiring For: Care Team Representatives, Claims Assistants, Leave of Absence Representatives, Disability Representatives, Senior Disability Representatives, And more! - How To Attend: This event is by pre-registration preferred. Simply apply to this posting, and a member of our Talent Acquisition team will reach out to schedule your interview time. - Event Details: Date: Wednesday, October 7, 2026. Time: Interviews scheduled between 9:00 AM and 4:00 PM CST. - Location: Sedgwick 11000 Prairie Lakes Dr. Eden Prairie, MN 55344 - Why Attend? Meet our team and hiring leaders in person; Learn about our culture, training, and career growth opportunities; Interview for current openings; Discover why so many colleagues choose to grow their careers at Sedgwick. - Want a Sneak Peek? A Day in the Life of a Care Team Representative: https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw - Whether you're looking for a new opportunity or taking the next step in your career journey, we'd love to connect with you. Come meet the team, learn about the work we do, and see how you can make an impact while building a rewarding career with Sedgwick. We look forward to welcoming you to our Eden Prairie team! Now the job description: PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed. ESSENTIAL FUNCTIONS And RESPONSIBILITIES (list): - Acts as primary liaison with callers from multiple client accounts within a shared services environment. - Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes. - Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times. - Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status. - Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. - Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system. - Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. - Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS And RESPONSIBILITIES: - Performs other duties as assigned. Qualifications: Education & Licensing: High school diploma or GED required. Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred. Skills & Knowledge: - Excellent verbal and written communication skills - PC literate, including Microsoft Office products, Windows environment - Must meet minimum typing requirements - Strong organizational skills - Good interpersonal skills - Ability to multi task in fast paced environment - Ability to support multiple clients across communication channels and utilize multiple systems simultaneously - Ability to work in a team environment and/or independently - Ability to meet or exceed Performance Competencies - Ability to meet all attendance expectations Work Environment: - When applicable and appropriate, consideration will be given to reasonable accommodations. - Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines - Physical: Computer keyboarding, travel as required - Auditory/Visual: Hearing, vision and talking. - NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. - The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. - As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.85 to $23.00. - A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Also there are hashtags and EEO statement which we should remove. Now we need to map to sections. About the role: Could include the introductory paragraphs about Sedgwick, event details, hiring for list, why attend, etc.