Yard Service Professional

About the role

Ewing Outdoor Supply is looking for a Landscape Materials Yard Customer Associate to provide excellent customer service at our Round Mountain, TX Super Center. You must have the ability to lift 50–70 lbs. and perform in a seasonal high-heat situation. The ability to learn the POS system and identify products is required to extend a top-level customer experience. Training is provided; we seek a committed teammate interested in growth opportunities who can hustle and fit well with the team.

Preferred consideration for: heavy equipment/loader experience; bilingual (English/Spanish).

Responsibilities

• Go the extra mile to engage customers, including assistance in the materials yard
• Greet and direct customers
• Assist customers in the yard with orders and product identification
• Provide accurate information (product features, pricing, after-sales services)
• Answer customers’ questions about specific products/services
• Cross-sell products
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service, especially during peak times
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Ask for feedback on provided services and resolve clients’ complaints
• Inform customers about new products and services
• Load materials into customer vehicles with efficiency and extreme care
• Keep updated records of inventory and activity logs
• Comply with company policies and legal guidelines
• Help maintain a safe and orderly environment of the facilities

Requirements

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver’s license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following

• Bilingual (English & Spanish)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of landscape materials yard inventory stocking procedures
• Attention to detail and familiarity with industrial equipment
• Excellent physical condition and coordination

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

Pay

$18–$20/hour, depending on experience.