Yankee Candle - Store Manager - Glendale, AZ

Job Overview

Execute the following roles and responsibilities and deliver an exceptional employee and guest experience and drive profitable top line sales growth.

Responsibilities

• Team Experience: Builds a high performing team that represents our Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork.
  • Recruits, hires, develops, inspires, and retains top talent.
  • Maintains staffing goals, including seasonal staffing within hiring timelines.
  • Ensures effective onboarding and on-going development of team.
  • Recognizes and addresses positive and negative HR related situations through performance management.
  • Motivates, inspires, and retains top talent and establishes succession plans.
  • Provides coaching and fosters a positive work environment.
• Guest Experience: Creates a store environment that is focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience.
  • Deliver an emotionally, engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections.
  • Maximize sales potential by implementing company selling strategies, coaching to selling behaviors and maximizing the Guest Sales Leader role.
  • Drive guest loyalty through the Rewards Loyalty program, Key Performance Indicators (KPIs), Best Guest communication, and Grass Roots Marketing.
  • Build lasting customer relationships to enhance loyalty.
  • Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage and store cleanliness.
• Operational Experience: Analyze the business, create clear action plans that ensure effective execution of all operational activities.
  • Analyze the business, identify root causes, and create effective action plans that drive results.
  • Ensure clear, effective, team communication that creates understanding and alignment.
  • Create effective schedules to ensure proper sales floor coverage, maximize sales and meet payroll targets.
  • Direct inventory management activities and control expenses.
  • Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
  • Consistently achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.

Qualifications

• High School completion or equivalent GED
• Proven experience as a Retail Store Manager or in a similar role (3+ years preferred).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in retail software and Microsoft Office.
• Strong analytical skills
• Solution oriented
• Ability to work flexible hours, including weekends and holidays.