Yankee Candle - Retail 2nd Assistant Manager - Lancaster, PA

Responsibilities

• Aid in building a high-performing team aligned with Newell Brand Values.
• Contribute to the effective onboarding and ongoing professional development of team members.
• Recognize and address both positive and negative HR-related situations through performance management.
• Motivate, inspire, and retain top talent within the team.
• Provide coaching and foster a positive work environment.
• Create a store environment focused on delivering an exceptional guest experience.
• Implement company selling strategies, coach to selling behaviors, and maximize the Guest Sales Leader role.
• Drive guest loyalty through the Rewards Loyalty program, KPIs, Best Guest communication, and Grass Roots Marketing.
• Build lasting customer relationships to enhance loyalty.
• Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.
• Analyze the business, create clear action plans, and ensure effective execution of all operational activities.
• Identify root causes and help create effective action plans that drive results.
• Ensure clear, effective team communication that creates understanding and alignment.
• Support inventory management activities and control expenses.
• Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics.
• Consistently achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.

Qualifications

• High School completion or equivalent GED.
• Proven experience in a retail management role (2 years preferred).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in retail software and Microsoft Office.
• Strong analytical skills.
• Solution-oriented.
• Ability to work in a fragrance-filled environment.
• Flexible to work in various shifts, including weekends and holidays.