xPL Program Manager

Essential Duties & Key Responsibilities

• Develop and maintain long-lasting and trusting partnership with specific program client, designers, manufacturers, and stakeholders for program success.
• Fully understand client objectives to discover and explore future business opportunities and broker connections with other xPL or functional business teams to facilitate demonstrations and conversations to showcase business value with clients and other stakeholders.
• Provide training, coaching, mentoring to Program Management team to align and support client program expectations.
• Foster culture of inclusiveness and employee engagement that results in high team performance.
• Develop measurable metrics and provide strategic guidance to clients and internal team leaders to communicate and support client’s program vision, business objectives, and progress.
• Maintain up-to-date progress and monitor overall health of client’s program, manage and/or escalate issues and provide summary of team progress to xPL leadership team.
• Partner with xPL Technology and Information Services (IS) teams to ensure effective operations of systems and applications to support internal and external (e.g., client) programs and team productivity.
• Partner with cross-functional xPL teams to manage scope, timelines, deliverables, required resources, work plans, budgets and client delivery aligned with xPL business standard operating procedures (SOPs) and contractual obligations.
• Use data analytics to establish, monitor, and measure program Key Performance Indicators (KPIs) and identify potential program risks.
• Engage with cross-functional xPL teams to review progress and amend program operations to increase alignment to KPIs and minimize risks.
• Aid in the development of xPL Program Playbook to define business SOPs.
• Engage teams in continuous improvement reviews to enhance program processes, deliverables, and utilization of various xPL initiatives and technologies.
• Manage Project Management employees and other team members; and may participate in hiring process, onboard and deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with employee development needs.

Qualifications

• Bachelor’s Degree from accredited degree program in Engineering, Architecture, Business Administration, Construction Management, or related field of study, and minimum of 10 years of related experience with progressive responsibility, or equivalent combination of education, training, and experience.
• Experience in supply chain, 4PL, commercial construction, or related industry with extensive knowledge of regional manufacturers, suppliers, and industry trends.
• Knowledge of cost, scheduling, purchasing, estimating, engineering principles and techniques, and accounting principles.
• Interpersonal relationship building skills to develop trusted relationships with stakeholders ability to engage and partner with stakeholders at various organizational levels.
• Negotiation skills with ability influence outcomes.
• Ability to interpret contract documents, scopes of work, and project schedule.
• Analytical and process critical thinking skills with sound judgement and decision-making.
• Project management and leadership skills, able to manage high volumes of work and ability to motivate teams and projects to move forward in a complex environment.
• Executive presentation delivery skills, anticipate needs of audience, and tailor communications appropriately.
• Leadership and management experience, with ability to mentor and develop employees.
• Proficient computer skills, Microsoft Office suite of applications, familiar with BIM based applications, and familiar with other technologies specific to manufacturing LOD-400 and higher processes.