Xfinity Retail Service Associate - Wheaton, IL

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Profile Summary & Description

Xfinity Store Job Profile Summary: The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

Primary Responsibilities

• Mobile Focused:
  • Mobile Activations & Customer Education
  • Troubleshoot and resolve complex device or service issues
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
  • Use advanced tools to manage escalations
  • Activate and configure SIM or eSIM for device connectivity
  • Perform in-depth diagnostics to identify and resolve issues
  • Process returns or exchanges in compliance with company policies
  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible
• On-Demand Delivery, BAPIS & XM Upsell
• Customer Check-In
• Operations Support store resets for proper merchandising and operational readiness
• Maintain visual standards and product placement for optimal customer experience
• Inspect back-of-house to ensure clean, secure, and properly placed inventory

Secondary Responsibilities

• Express Transactions
• Facilitate quick device swaps for customers
• Process equipment returns efficiently while ensuring compliance

Expectations for All Employees

• Understand and follow the Comcast Operating Principles
• Own the customer experience and promote digital options at every touchpoint
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
• Win as a team through collaboration and openness to new ideas
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops
• Drive results and operational excellence
• Foster and support a culture of inclusion
• Do what’s right for customers, teammates, communities, and investors

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Communication
• Resilience
• Professional Integrity

Pay

Salary Base Pay: $17.00

Application Information

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.