Xfinity Retail Service Associate

Job Summary

The hourly rate for this position is $17 with a 5% quarterly bonus.

Job Description

• Mobile Focused:
  • Mobile Activations & Customer Education
  • Troubleshoot and resolve complex device or service issues
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
  • Use advanced tools to manage escalations
  • Provide hands-on demonstrations of devices and features to enhance value
  • Facilitate quick device swaps for customers
  • Process equipment returns efficiently while ensuring compliance
• Secondary Responsibilities:
  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons
  • Customer Check-In: Provide hands-on demonstrations of devices and features to enhance value
  • Operations Support: store resets for proper merchandising and operational readiness
  • Maintain visual standards and product placement for optimal customer experience
  • Inspect back-of-house to ensure clean, secure, and properly placed inventory

Expectations for All Employees

• Understand and follow the Comcast Operating Principles
• Own the customer experience and promote digital options at every touchpoint
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
• Win as a team through collaboration and openness to new ideas
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops
• Drive results and operational excellence
• Foster and support a culture of inclusion

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Resilience
• Communication
• Professional Integrity

Qualifications

• High School Diploma / GED
• Relevant Work Experience: 0-2 Years