Xfinity Retail Service Associate

Job Summary

Compensation: $15.00/hour + 5% Bonus

Job Description

• Mobile Focused Customer Service:
  • Mobile Activations & Customer Education
  • Troubleshoot and resolve complex device or service issues
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery
  • Use advanced tools to manage escalations
  • Provide password resets with appropriate credential verification
  • Activate and configure SIM or eSIM for device connectivity
  • Perform in-depth diagnostics to identify and resolve issues
  • Process returns or exchanges in compliance with company policies
  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible
• On-Demand Delivery, BAPIS & XM Upsell:
  • Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups
  • Staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons

Secondary Responsibilities

• Customer Check-In
• Facilitate quick device swaps for customers
• Process equipment returns efficiently while ensuring compliance

What You Will Need To Have

• High School Diploma or equivalent
• Adjusting to a full time, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability required)
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly

Expectations For All Employees

• Understand and follow the Comcast Operating Principles
• Own the customer experience and promote digital options at every touchpoint
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools
• Win as a team through collaboration and openness to new ideas
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops
• Drive results and operational excellence
• Foster and support a culture of inclusion
• Do what’s right for customers, teammates, communities, and investors

Disclaimer

• This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
• Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Technical Knowledge
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Salary Base Pay

$15.00

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

0-2 Years