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Xfinity Retail Sales Consultant (Bilingual Spanish) - Naperville, IL

Comcast · Naperville, IL · 1 mo ago
On-siteSales$17/hrFull-time

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

  • Communicator
  • Digital Savvy
  • Enthusiastic
  • Good Listener
  • Helpful
  • Problem Solver

    Responsibilities

    Xfinity Retail Sales Consultant (Bilingual Spanish) - Naperville, IL
    Location: Naperville, IL - Xfinity Retail Store - Address: 2727 W 75th St STE 101
    Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience
    Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

    Core Responsibilities

    • Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
    • Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
    • Achieves sales and customer experience goals and objectives.
    • Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
    • Performs operational and administrative tasks.
    • Partners with customer care to resolve customer issues, as appropriate.
    • Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
    • Complies with all company and retail operational policies and procedures.
    • Completes training requirements and actively engage in team huddles and learning.
    • Knows and understands sales compensation plan and its key elements.
    • Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store.
    • Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
    • Other duties and responsibilities as assigned.

    Skills

    • Customer-Focused
    • Workplace Organization
    • Persuasion
    • Technical Knowledge
    • Teamwork
    • Self Motivation
    • Communication
    • Critical Thinking Problem Solving
    • Resilience
    • Professional Integrity

    Pay

    • Base Pay: $17.00
    • Total Target Compensation (Base Pay plus Targeted Commission): $24.69

    Qualifications

    • High School Diploma / GED
    • Relevant Work Experience: 2-5 Years

    Compliance

    Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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