Xfinity Retail Sales Consultant - Bilingual Spanish

Job Description

Location: Naperville, IL
Xfinity Retail Store | Address: 2727 W 75th St STE 101
Bilingual Required: Spanish and English

Core Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
• Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engages in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.

Qualifications

• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity

Benefits

Salary Base Pay: $17.05
Total Target Compensation (Base Pay plus Targeted Commission): $24.74
The sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education & Certifications

• High School Diploma / GED
• (if applicable)

Relevant Work Experience

• 2-5 Years