Xfinity Retail Sales Consultant

About the Role

This role involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The position requires schedule flexibility and adherence to company standards to support team success.

Responsibilities

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Listen to customer needs, providing tailored solutions that align with their preferences and requirements.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Facilitate comprehensive onboarding for new customers, ensuring they understand product usage and management effectively.
• Collaborate with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
• Participate in team huddles and complete required training to maintain up-to-date product knowledge and sales skills.
• Regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand and apply our Operating Principles as guidelines for how you do your job.
• Own the customer experience by putting customers first, offering seamless digital options, and making them promoters of our products and services.
• Know your stuff by being enthusiastic learners, users, and advocates of our game-changing technology and digital tools.
• Win as a team by working together and being open to new ideas.
• Be an active part of the Net Promoter System, incorporating employee and customer feedback into the company.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and communities.

Requirements

• High School Diploma or GED.
• 2-5 years of relevant work experience.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self-Motivation
• Resilience
• Critical Thinking and Problem Solving
• Communication
• Professional Integrity

Pay

Base Pay: $16.80 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $24.49 per hour. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Benefits

Comcast provides best-in-class benefits to eligible employees. Benefits are designed to connect you to the support you need when it matters most, helping you care for those who matter most. Options include:

• Physical, financial, and emotional support through personalized tools and expert guidance.
• Additional compensation opportunities such as commissions for sales positions and bonuses for non-sales positions.