Xfinity Retail Sales Consultant

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Providing outstanding customer service with all customer interactions
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Helping customers interpret and clarify their account statements and pay their bills in the store
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests
• Acting as brand ambassador to promote Comcast/Xfinity products
• Providing expert-level understanding and passion around technology, especially around Comcast products and services
• Maintaining detailed sales product knowledge, including competitive information
• Contributing to a fun and competitive environment
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment

What you will need to have

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Perks and benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar-to-dollar matching

Pay

Base Pay: $18.90
Total Target Compensation (Base Pay plus Targeted Commission): $26.59

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team – make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors, and our communities