Xfinity Retail Sales Consultant

About the role

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Maintaining detailed sales product knowledge, including competitive information.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Contributing to a fun and competitive environment!

Requirements

• High School Diploma or equivalent.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Qualifications

• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.

Skills

• Customer-Focused;
• Workplace Organization;
• Persuasion;
• Techical Knowledge;
• Teamwork;
• Self Motivation;
• Critical Thinking Problem Solving;
• Resilience;
• Communication;
• Professional Integrity.

Benefits and Perks

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in Comcast serviced areas.
• Discount tickets to our Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement of up to $8,000 (Full Time employees).
• Paid Time Off.
• A 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Pay

Salary Base Pay: $15.00
Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Schedule

The role demands schedule flexibility and adherence to company standards to support team success.