Xfinity Retail Sales Consultant

Job Summary

$26.44+ Hourly (Salary is $18.75 Base + Targeted Commission)
At Comcast, we are innovators and leaders—bringing groundbreaking technology, outstanding entertainment experiences, and exceptional customer service to millions every day. We are a Fortune 40 industry leader, dedicated to creating a rewarding retail career for our teammates. If you share our passion for teamwork, vision to revolutionize industries, and goal to lead the future in media and technology, join us.

Job Description

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service with all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer any questions customers have on current or new services, make changes to account data, upgrade levels of service, and process all general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Contribute to a fun and competitive environment!
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

What You Will Need To Have

• A High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Perks and Benefits

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in Comcast serviced areas.
• Discount tickets to our Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement of up to $8,000 (Full Time employees).
• Paid Time Off.
• A 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Operating Principles

• Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Drive results and growth: support a culture of inclusion in how you work and lead.
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Pay

Salary Base Pay: $18.75
Total Target Compensation (Base Pay plus Targeted Commission): $26.44

Application Information

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Total Target Compensation (Base Pay plus Targeted Commission): $26.44