Xfinity Retail Sales Consultant

About the role

Bring your energy, curiosity, and passion; we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. As an innovator and leader, you’ll engage customers, demonstrate and explain product features, provide outstanding service, meet or exceed sales targets, help customers with account statements and bill payments, answer service questions, act as a brand ambassador, maintain expert product knowledge, and contribute to a fun, competitive store environment while adhering to retail operational policies and procedures.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment!
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Requirements

• High School Diploma or equivalent
• Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly
• 2‑5 years of relevant work experience

Skills

• Customer‑Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Resilience
• Critical Thinking & Problem Solving
• Communication
• Professional Integrity

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast‑served areas
• Discount tickets to Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full‑Time employees)
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar‑to‑dollar matching

Pay

Base Pay: $15.00 per hour

Total Target Compensation (Base Pay plus Targeted Commission): $23.38 per hour

Sales compensation offers potential for significant upside above targeted earnings for those who overachieve sales targets.

Schedule

Flexible work schedule required, including evenings, weekends, and holidays as needed to meet retail operational needs.