Xfinity Retail Sales Consultant
Job Summary
Location: Peoria Xfinity Store - 5038 N Big Hollow Road Peoria, IL 61615
Core Responsibilities
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
- Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
- Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
- Achieves sales and customer experience goals and objectives.
- Performs operational and administrative tasks.
- Partners with customer care to resolve customer issues, as appropriate.
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
- Complies with all company and retail operational policies and procedures.
- Completes training requirements and actively engages in team huddles and learning.
- Knows and understands sales compensation plan and its key elements.
Qualifications
- Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s), and overtime as needed.
- May be asked to work in alternate stores outside of home base store.
- Regular, consistent, and punctual attendance required.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self Motivation
- Critical Thinking Problem Solving
- Communication
- Resilience
- Professional Integrity
Benefits
Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Pay
Salary Base Pay: $15.63
Total Target Compensation (Base Pay plus Targeted Commission): $23.32
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.