Xfinity Retail Sales Consultant
About the role
Comcast brings together the best in media and technology to drive innovation and create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in innovative businesses and offer career opportunities across a wide range of locations and disciplines. We are at the forefront of change, thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.
Responsibilities
- Engage customers with enthusiasm and demonstrate product features to enhance their shopping experience.
- Provide outstanding customer service in all interactions.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
- Help customers interpret and clarify account statements and process bill payments in the store.
- Answer questions about current or new services, make account changes, upgrade service levels, and process general service requests.
- Act as a brand ambassador to promote Comcast/Xfinity products.
- Provide expert-level understanding and passion around technology, especially Comcast products and services.
- Maintain detailed sales product knowledge, including competitive information.
- Contribute to a fun and competitive retail environment by connecting products and services to customers’ everyday lifestyles.
- Adhere to retail operational policies and procedures to ensure a consistent and professional store environment.
Requirements
- High School Diploma or equivalent.
- Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes and move around the store constantly.
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Technical Knowledge
- Teamwork
- Self Motivation
- Communication
- Critical Thinking and Problem Solving
- Resilience
- Professional Integrity
Benefits
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services in Comcast serviced areas
- Discount tickets to Universal Resorts
- Paid Parental leave
- Tuition reimbursement of up to $8,000 (Full Time employees)
- Paid Time Off
- 401K Savings Plan with up to 6% dollar-to-dollar matching
Pay
Base Pay: $16.00/hour. Total Target Compensation (Base Pay plus Targeted Commission): $23.69/hour. Sales compensation programs offer significant upside above targeted earnings for those who overachieve sales targets.
Signing bonus valued at $1,500, paid in two installments: $750 after 90 days of employment and $750 after 180 days, subject to terms and exclusions. Only external hires are eligible during the applicable offering period.