Xfinity Field Sales Manager
About the Role
Responsible for working in conjunction with Area Director, Region, and Division staff to develop, implement, and measure sales and marketing programs and initiatives in a timely manner. Programs are designed to meet or exceed subscriber and cash flow projections in a competitive marketplace.
Responsibilities
- Works with Region and Division partners to support and ensure sales results in the direct sales channels by effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region/Division.
- Supports identification and use of defined key productivity metrics which measure and define the criteria of success for sales teams. Manages teams and metrics and develops/distributes reports as directed.
- Ensures Supervisors and Representatives are clear on daily, weekly, and monthly objectives with a full vision of year-end department goals. Requires that all supervisors and representatives are trained in accordance with appropriate learning plans, including classroom, coaching, simulations, eLearning modules, and others as directed.
- Ascertains that all Supervisors and Representatives are fully knowledgeable on Comcast product offerings, branding messages, and current offers/promotions.
- Validates all reporting of sales and installs numbers and other metrics, as directed, on an ongoing basis but at least weekly.
- Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated, and reported.
- Proven track record of achieving and surpassing sales quotas via managing by metrics, coaching, and performance management.
- Proven ability to effectively partner and build consensus across functional areas.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand and apply Comcast’s Operating Principles as guidelines for how you do your job.
- Own the customer experience by putting customers first and providing seamless digital options at every touchpoint.
- Know your stuff by being enthusiastic learners, users, and advocates of Comcast’s game-changing technology and services.
- Win as a team by working together and being open to new ideas.
- Be an active part of the Net Promoter System by joining huddles, making callbacks, and elevating opportunities to improve customer experience.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, customers, investors, and communities.
Requirements
- Bachelor’s Degree or equivalent combination of coursework and experience, or extensive related professional experience.
- 5-7 years of relevant work experience.
Skills
- Customer Experience (CX)
- Motivating People
- Sales
- Direct Selling
- Sales Management
- Turf Management
Pay
Washington Pay Range: $105,309.36 - $175,866.63. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Targeted Commission: $31,500.00. Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Benefits
Comcast provides best-in-class benefits to eligible employees, including:
- Comprehensive benefits designed to support you physically, financially, and emotionally.
- An array of options, expert guidance, and always-on tools personalized to meet your needs.