Wynn Rewards Representative (Steady Extra) Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort featuring 671 hotel rooms with panoramic views of the Boston skyline and Boston Harbor. It is the largest private single-phase development in the Commonwealth's history, encompassing a six-acre park along the Mystic River and connected to Boston Harbor.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Safeguards guests' loyalty membership program enrollment, assists with promotions and events, and ensures a positive and friendly atmosphere.
• Maintains relevant knowledge of industry through continuing education and training.

Requirements

• Age 21 or above.
• Required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school degree or equivalent preferred.
• Experience in hospitality, casino, or loyalty programs preferred.
• Minimum 40 words per minute typing skills required.
• Knowledge of Microsoft Office preferred.
• Outstanding organizational and interpersonal skills, as well as excellent attention to detail.
• Ability to read, analyze, and interpret documents, respond to inquiries, and write instructions.
• Basic mathematical calculations and ability to decipher various reports.

Physical Demands

• Regularly required to talk and hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.