WtX Technical Support Specialist

Solution Definition & Cost Estimation

Analyze client technical problems and define robust solutions in coordination with Account Managers, based on a deep understanding of plant operations and mechanical constraints.
Propose adapted technical solutions, referencing past projects, known issues, and best practices to ensure feasibility and mitigate risks.
Break down complex equipment adaptations into workable site phases (e.g., modular assembly, dismantling constraints, lifting strategy).
Collaborate with internal experts (design offices, field service, technical services) to validate technical assumptions and refine designs.
Estimate the full cost of the solution (design, manufacturing, logistics, installation, lifting, etc.) during the tender phase.
Identify and engage suitable suppliers and manufacturing partners (internal/external), based on technical and economic performance.
Act as the primary source of technical knowledge throughout the costing process to ensure accuracy and alignment with execution realities.

Execution Support & Technical Coordination

Lead the technical deployment of the solution post-order, ensuring consistency with the defined scope and customer requirements.
Coordinate design deliverables with internal design offices and follow up on schedule and quality of outputs.
Supervise the procurement process alongside the Procurement team to ensure timely ordering and alignment with technical specifications.
Organize and participate in supplier quality checks (e.g., inspections, Factory Acceptance Tests, FAT) to ensure compliance before site delivery.
Monitor cost, quality, and schedule of technical scopes under responsibility, adapting plans as needed in coordination with the site team.
Capitalize on lessons learned and standardize practices for repetitive technical solutions (e.g., extractors, grates, ducts), improving reusability across projects.
Oversee quality and progress with subcontractors or internal workshops to ensure production timelines and standards are met.

Compliance & Collaboration

Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
Serve as a key technical bridge between the RSC, Account Management, Technical Service, Field Service, Spare Parts, and Manufacturing teams.
Facilitate knowledge transfer and alignment across projects and regions, reducing redundancy and ensuring consistent technical quality.
Actively collaborate with stakeholders to resolve conflicts or gaps in scope, documentation, or design assumptions.
Contribute to risk analysis and mitigation strategies for critical technical items.
Support internal continuous improvement initiatives, leveraging project learnings to optimize future executions.

Qualifications

• Master's degree in mechanical or industrial engineering or equivalent qualification
• 5+ years of experience in a similar role, involving the design, manufacturing, and management of complex mechanical parts
• Strong background in the incineration sector, with a deep understanding of incinerator grate technologies and related equipment
• Proven ability to manage multiple projects while meeting deadlines and budget constraints
• Experience in quality assurance (QA/QC) and compliance with manufacturing processes
• Experience in working in a matrix organization
• Proficiency in MS Office and ERP systems for project and production management
• Fully fluent in the local language and English, another language is a plus

Personal Attributes

• Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices
• Strong communication skills, with the ability to interact with project managers, site supervisors, clients, and subcontractors
• Able to handle multiple tasks simultaneously, ensuring accuracy in documentation and process tracking
• Works effectively under pressure, maintaining high performance levels and sound decision-making
• Strong ability to collaborate within a multidisciplinary team with a sharp sense of informed decision-making
• Highly self-motivated, adaptable, and willing to take initiative when needed
• Willing to travel to sites as required

Additional Information

We Offer:
- Responsible challenge with diversified field of activity
- Team-oriented working atmosphere in an international Company
- Personal development opportunities through own Inova Academy
- Opportunity to gain an insight into various technical disciplines
- Excellent employment conditions
- Attractive working place (central, good transport links)
- Modern infrastructure

Physical Demands

Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Working Conditions

Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.