WS - Student Success & Programs Assistant - FWS

Entry-level position supporting the Center for Student Success. Supervised by Kenzie Coleman. Federal Work-Study funded; 6–10 hours per week during Fall and Spring terms.

Responsibilities

• Assist Learning Lab students with campus resources, basic technology needs, and general support.
• Provide front-desk coverage: greet visitors, answer phones, take messages, and direct guests.
• Support daily office operations: copying, typing, mail, errands, materials, bulletin boards, and promotional designs.
• Assist in planning, promoting, and implementing What’s Up Wednesday (WuW) events with campus partners.
• Support event logistics: setup, activities, attendance tracking, photography, cleanup, and equipment management.
• Manage event attendance through Campus Groups and assist with event-related social media content.
• Provide feedback and recommendations to improve future programming and student engagement.
• Communicate professionally with diverse students, faculty, staff, and visitors while supporting the Center’s mission.
• Maintain punctuality, integrity, confidentiality, and compliance with FERPA and University policies.
• Complete additional duties and special projects supporting the Center and campus programming.

Qualifications

• General computer knowledge (Microsoft Office, Campus Groups, social media).
• Strong customer service skills and attention to detail.
• Organization, time management, and problem-solving abilities.
• Active listening and strong written and verbal communication.
• Ability to work independently and as part of a team.
• Willingness to learn new skills and information.

Skills

• Communication
• Teamwork
• Professionalism
• Career & Self Development
• Critical Thinking
• Community Transformation
• Leadership
• Technology

Benefits

• Flexible work hours to accommodate class schedules and Center operational needs.

Pay

$8.75 per hour

Schedule

• 6–10 hours per week during Fall and Spring terms.
• Most What’s Up Wednesday events begin at 7:30 p.m. and end at 9:00 p.m., with approximately one hour of preparation time before the event.

Location

Administration Building, Room A2 #201