WS - Lead Service Tech

At WillScot, our team of nearly 5,000 people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. As North America’s leading provider of complete temporary space solutions, we have helped customers across 260 + locations in the United States, Canada, and Mexico get innovative, flexible workspace and portable storage solutions that are right for their timeline and project.

About the role

The Lead Service Tech is responsible for safety, the quality work associated with the Get Ready process flow (including materials, labor, tools/equipment, and PPE), and refurbishment activities for all WillScot products. The role requires full compliance with all WillScot policies and relevant laws and regulations, and success depends on conducting branch operations in a safe, cost‑effective, and high‑quality manner while promoting safety throughout the day.

Responsibilities

• Acts in accordance with WillScot safety, transportation, and environmental policies.
• Leads and promotes health and safety results by creating a safer workplace.
• Attends safety meetings.
• Maintains a clean and organized work area.
• Ensures trailers are ready for scheduled delivery dates with high first‑time quality and within accuracy parameters of ±10 %.
• Performs repairs and modifications, including framing, finish carpentry, electrical, flooring, plumbing, painting, running gear, and other modular building repairs.
• Maintains proper inventory levels of equipment, tools, and materials required for daily service tasks.
• Performs yard‑based service tasks, including check‑in/out inspections of off‑rented buildings to determine repair scope and damages for customer invoicing.
• Creates floor‑plan drawings as needed and relocates fleet units within the branch lot.
• Delegates daily tasks to team members as needed.
• Updates production boards with status and assists with work‑order questions.
• Partners with Production Supervisors to quickly resolve any issues that arise.

Requirements

• High school diploma or equivalent (required).
• At least 1 year of relevant experience (required).
• Ability to delegate tasks to keep production on track.
• Good communication skills.
• Capability to conduct safety walks and coach employees on proper safety protocols.
• Ability to work independently in a fast‑paced environment.
• Basic computer knowledge.
• Carpentry knowledge and experience.
• Electrical, plumbing, HVAC, and welding experience is a plus.
• Strong interpersonal skills for dealing with customers, salespeople, contractors, shop personnel, and WillScot employees at various branch locations.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off, including company holidays.
• Tuition reimbursement.
• Retirement savings plan with company match.
• Variable‑pay opportunities such as commission, bonuses, performance rewards, or other incentive programs.
• A generous benefits package designed to help employees and their families be well.